How queues play a major role in software development and why you need to understand it deeply
Most teams experience delays, firefighting, and constant reprioritization without realizing queues are silently driving all of it. This course gives you a clear, decision-ready lens to see how work-in-progress, handoffs, and dependencies are slowing you down—and what to do about it. If you want faster flow and more predictable delivery, you need to understand queues as the underlying system.
You will learn the fundamentals of queueing theory and its implications in software product development. Discover how invisible queues impact cycle time, economic performance, and productivity. You'll also see how queue management principles empower teams to make faster decisions, optimize flow, and achieve greater efficiency.
Founder and CEO, SDLC.Works | Creator, SystemsWay School of Leadership and Management
Manish Jain is an Applied Organizational Theorist driven by one haunting question: Why do people design systems in which they themselves suffer? His search for answers revealed a shocking truth: while every methodology sold to corporations is based on Systems Thinking, everyone sells methodology but not the thinking that should go along with it. His journey began with a simple yet profound question: Why do people suffer in systems they themselves have created? The inquiry extended to why employees complain about workplace systems they helped develop, and why citizens are dissatisfied with their country's systems. Despite having the power to fix these systems, people often experience issues like poor quality, low productivity, and failed projects — almost as if sabotaged by outsiders. Manish realized the root lies in a fundamental misunderstanding of how systems work. People instinctively create systems but often fail to understand their dynamics. He established SystemsWay to help people learn how to design, operate, and manage the systems they are a part of.
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