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Queue As a System

Get Access to Pre Reading Material

Introduction to Systems Thinking (PDF • 12 pages)
The Fifth Discipline - Chapter 1 (PDF • 18 pages)
Mental Models for Leaders (PDF • 8 pages)
Understanding Feedback Loops (PDF • 10 pages)
20+ PDFs

Queue As a System

How queues play a major role in software development and why you need to understand it deeply

TBD Duration
TBD Live Sessions
20 Documents Pre-read Materials

Pre-Course Preparation

There are 5 modules in this executive program (including 1 pre-course module)

0
Pre-Read Material
Pre-Course

Session Topics

"FLOW" by Mihaly Csikszentmihalyi (for understanding flow state in work)

Live Session

_Principles of Product Development Flow_ (Ch. 3: Managing Queues)

Live Session

Get Access to Pre Reading Material

Introduction to Systems Thinking (PDF • 12 pages)
The Fifth Discipline - Chapter 1 (PDF • 18 pages)
Mental Models for Leaders (PDF • 8 pages)
Understanding Feedback Loops (PDF • 10 pages)
20+ PDFs

Course Curriculum

There are 5 modules in this executive program (including 1 pre-course module)

1
Queueing Theory in Software
Week 1

Session Topics

Fundamentals of Queueing Theory

Live Session

The Concept of "Invisible Inventory" in Product Development

Live Session

Common Sources and Types of Queues in Software Projects

Live Session

2
Economic Impact of Queues
Week 2

Session Topics

How Queues Drive Cycle Time and Cost

Live Session

The Relationship Between Queue Size and Capacity Utilization

Live Session

Economic Waste from Queues

Live Session

3
Managing and Controlling Queues
Week 3

Session Topics

Detecting High-Queue States and Their Economic Danger

Live Session

Interventions and Strategies for Queue Management

Live Session

Practical Tools: Cumulative Flow Diagrams (CFDs) and Little's Formula

Live Session

Optimizing Queue Size vs. Capacity Cost

Live Session

4
Teams, Flow, and Productivity
Week 4

Session Topics

How Queueing Discipline Shapes Team Output

Live Session

Connecting Linked Queues Across Functions

Live Session

Controlling Queue Size for Fast Feedback and Supreme Team Productivity

Live Session

Ready to transform your leadership approach?

Join the next cohort and develop the systems thinking capabilities that top executives use to navigate complexity.

Meet Your Instructor

Learn from an experienced practitioner with decades of systems thinking application

Manish Jain

Founder and CEO, SDLC.Works | Creator, SystemsWay School of Leadership and Management

Manish Jain is an Applied Organizational Theorist driven by one haunting question: Why do people design systems in which they themselves suffer? His search for answers revealed a shocking truth: while every methodology sold to corporations is based on Systems Thinking, everyone sells methodology but not the thinking that should go along with it. His journey began with a simple yet profound question: Why do people suffer in systems they themselves have created? The inquiry extended to why employees complain about workplace systems they helped develop, and why citizens are dissatisfied with their country's systems. Despite having the power to fix these systems, people often experience issues like poor quality, low productivity, and failed projects — almost as if sabotaged by outsiders. Manish realized the root lies in a fundamental misunderstanding of how systems work. People instinctively create systems but often fail to understand their dynamics. He established SystemsWay to help people learn how to design, operate, and manage the systems they are a part of.

Frequently Asked Questions

Have questions? Find answers to common inquiries about the course.

Common Questions

Who can attend this course?
Technology professionals, engineering managers, product leaders, and anyone involved in software product development.
Is prior knowledge of queueing theory required?
No prior experience needed; foundational concepts will be explained and examples provided.
Will this course cover practical tools for managing queues?
Yes, including Cumulative Flow Diagrams (CFDs) and Little's Formula for real-world application.

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